OFFICE POLICIES

Appointments

Office visits are scheduled by appointment only. We always attempt to provide same-day sick visits. In urgent cases, please call and ask for nurse triage to determine the best course of action. If your child is facing a life-threatening emergency, call 911 immediately.

Saturdays

Our office is open during the school year on Saturday for urgent visits only. We are closed during the summer on Saturdays, from May 20 through August 5, 2017. Please call our office at 8:30 on Saturdays if you are in need of an urgent appointment, as we do not take walk-ins and we are only here for a short time.

After Hours

You can reach the After Hours service by simply calling the main office number at (865) 458-5666. One of our physicians is always on-call, if needed. Be advised that some circumstances warrant an Emergency Room visit, and we urge you to follow the advice of the After Hours service.

Cancellations

We require a 24-hour notice if you need to cancel a scheduled visit. Failure to keep appointments or to abide by this policy interferes with our ability to provide the best care for our patients and could result in discharge from the practice.

Nurse Advice

Many questions can be answered over the phone by discussion with our phone nurse. She can be reached by calling the main office number.

Other Caregivers

In the situation that a caregiver other than a legal guardian of your child needs to bring him or her for a visit, please accompany them with a signed statement authorizing care.

Accepted Insurance Plans

Our physicians are credentialed with most private insurers and with both Blue Care and United Healthcare Community Plan.

PAYMENT POLICY

Effective March 1, 2014

CO-PAYS: Patients with insurance that charges a co-pay for office visits will be required to pay at check in.

DEDUCTIBLES: Insurance plans with deductibles require a set amount to be paid by the patient/family before they reimburse for medical expenses. Therefore, payment for services that we provide (including, but not limited to: office visits, lab work, x-rays, treatments, and procedures) will be due on the date of service at check-out. Your bill will then be sent to your insurance company, and any adjustments will be credited or charged to your account.

PAST DUE ACCOUNTS: Payment is due within 30 days of the receipt of your statement. If payment is not received, it will be collected at your next office visit, or a payment plan can be arranged with equal installments over either 3 or 6 months. Any exception to this policy must be granted by the Office Manager.

Thank you for your cooperation as we all adapt to ongoing changes in the insurance landscape. We pledge to continue to provide the best medical care available for our patients and families.